Shipping, Delivery & Returns

At DAINTE Inc., every piece is handled with exceptional care. Because our furniture, lighting, and decorative objects may be handcrafted, oversized, fragile, or made to order, we encourage customers to review this policy before completing a purchase.

Product availability and lead times vary. Any estimated shipping or delivery timeframe will be shown on the product page, quotation, invoice, or order confirmation.

If we are unable to ship or deliver an order within the timeframe originally provided, DAINTE Inc. will notify the customer, provide an updated estimate, and offer any options required by applicable law.

Shipping charges are calculated based on the item’s size, weight, destination, and selected delivery service.

Oversized or fragile pieces may be delivered by freight carrier or white-glove service and may require a scheduled delivery appointment.

The customer is responsible for:

• Providing an accurate delivery address and telephone number.
• Ensuring that the delivery location is accessible.
• Confirming that the item will fit through doors, hallways, elevators, and stairways.
• Being present or arranging for an authorized person to accept the delivery.

Curbside, threshold, room-of-choice, unpacking, assembly, and installation services are included only when specifically stated in the order.

Storage, redelivery, address-correction, or additional handling charges resulting from an unsuccessful delivery attempt may be the customer’s responsibility.

Please inspect the item and packaging carefully upon delivery.

Any visible damage should be photographed and clearly noted on the carrier’s delivery receipt before signing. If substantial damage is visible, contact DAINTE Inc. immediately for instructions.

Please retain all original packaging and protective materials until the item has been fully inspected.

Concealed damage, defects, missing components, or incorrect items should be reported within 48 hours of delivery. Include clear photographs of:

• The complete item.
• The damaged or affected area.
• The shipping carton and protective packaging.
• The shipping label.
• The carrier’s delivery receipt, when applicable.

Prompt reporting helps us document and process a carrier claim. Nothing in this policy limits any rights that cannot legally be waived.

A return may be requested within 30 calendar days of confirmed delivery.

To qualify for a return, the item must be:

• Unused and uninstalled.
• Unaltered and in its original condition.
• Returned with all components and accessories.
• Securely packed in its complete original packaging.
• Accompanied by proof of purchase.

All returns require prior written authorization from DAINTE Inc. Contact us before returning any merchandise. Unauthorized returns may be refused or returned to the customer.

The following items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Custom or made-to-order pieces.
• Special-order merchandise.
• Personalized, modified, or altered products.
• Products produced in a customer-selected finish, color, size, or material.
• Installed or previously installed lighting.
• Used, assembled, or installed merchandise.
• Clearance and final-sale items.
• Items without their complete original packaging.

Because some DAINTE pieces incorporate handcrafted finishes and specialty materials, minor variations in color, texture, pattern, surface, or finish may occur. These characteristics are not considered defects.

Approved returns are subject to a 15% restocking fee, unless DAINTE Inc. confirms otherwise in writing.

The restocking fee covers inspection, handling, repackaging, and administrative processing and will be deducted from the refund.

The customer is responsible for all return shipping, insurance, handling, and freight expenses unless the return results from an item arriving damaged, defective, or incorrect.

For oversized, freight, or white-glove deliveries, the customer is responsible for arranging and paying all return freight charges unless otherwise authorized by DAINTE Inc.

Returned merchandise must be securely packed in its complete original packaging. DAINTE Inc. is not responsible for loss or damage caused by inadequate return packaging or improper handling during return transportation.

Refusing a delivery without prior authorization from DAINTE Inc. does not automatically qualify the order for a refund. Any applicable return freight, storage, redelivery, or restocking charges may be deducted from the refund.

After an authorized return is received and inspected, DAINTE Inc. will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method, less:

• The 15% restocking fee.
• Return shipping or freight charges.
• Any other applicable and previously disclosed fees.

Original shipping, freight, white-glove delivery, assembly, and installation charges are non-refundable unless the return is due to damage, a defect, or an error by DAINTE Inc.

Approved refunds are generally processed within 5-10 business days. Additional processing time may be required by the customer’s bank or payment provider.

DAINTE Inc. will review all properly documented claims involving damaged, defective, or incorrect merchandise.

Depending on the circumstances, the appropriate resolution may include repair, replacement, exchange, replacement components, or a refund.

When a return is approved because of damage, a verified defect, or an error by DAINTE Inc., we will provide instructions regarding return transportation and applicable costs.

Exchanges may be available depending on product availability and approval by DAINTE Inc.

Any difference in price, shipping, freight, or delivery charges will be the customer’s responsibility. Please contact us before returning an item for exchange.

Please contact us immediately if you need to change or cancel an order. Cancellation requests are not guaranteed once an order has entered processing, production, procurement, or shipping.

Custom, made-to-order, modified, and special-order merchandise cannot be canceled once production or material procurement has begun.

For shipping questions, damage claims, return authorization, or exchange requests, please contact:

308 Museum Village Rd, Ste 001
Monroe, NY 10950

Email: information@dainte.com
Phone: 845-202-0042