Terms & Conditions

Welcome to Dainte Inc. By accessing our website, browsing our collections, submitting an inquiry, placing an order, or purchasing from us, you agree to the following Terms & Conditions.
Please review these Terms carefully. If you do not agree with these Terms, you should not use this website or purchase from Dainte Inc.

1. General Use

This website is operated by Dainte Inc. Throughout the site, the terms “we,” “us,” and “our” refer to Dainte Inc.
You agree to use this website only for lawful purposes and in a manner that does not violate any applicable laws, regulations, or the rights of others.
We reserve the right to refuse service, cancel orders, or restrict access to the website at our discretion

2. Product Information

Dainte Inc. makes every effort to present product descriptions, images, dimensions, materials, finishes, and pricing as accurately as possible.
However, natural materials, handcrafted finishes, crystal, brass, wood, glass, and crystal-infused compositions may vary slightly in color, texture, tone, veining, pattern, or finish. These natural and handcrafted variations are not considered defects.
Colors shown on screens may vary depending on monitor settings, lighting, photography, and display quality.

3. Pricing & Availability

All prices are subject to change without notice.
Product availability, lead times, specifications, and finishes may change at any time. We reserve the right to correct errors, update product information, cancel orders, or refuse orders due to pricing errors, availability issues, or incorrect product details.

4. Orders & Payment

By placing an order, you agree to provide accurate billing, shipping, and contact information.
Orders are subject to acceptance and confirmation by Dainte Inc. We reserve the right to refuse or cancel any order at our discretion.
Payment terms, deposits, balances, and order requirements may vary depending on the item, customization, project size, or trade arrangement.

5. Custom & Made-to-Order Items

Custom orders, made-to-order items, special orders, modified products, and bespoke pieces may not be canceled, returned, or refunded once production has begun, unless otherwise agreed in writing by Dainte Inc.
Custom dimensions, finishes, materials, and design requests must be reviewed and approved before production. The customer is responsible for confirming all order details before approval.

6. Shipping & Delivery

Shipping times, delivery dates, and lead times are estimates only and are not guaranteed.
Dainte Inc. is not responsible for delays caused by carriers, freight companies, customs, weather, production delays, supply chain issues, or circumstances beyond our control.
For oversized, fragile, freight, or white-glove deliveries, customers are responsible for ensuring that the delivery location can safely accommodate the item, including entryways, elevators, stairways, hallways, and installation areas.

7. Inspection Upon Delivery

Customers must inspect all items immediately upon delivery.
Any damage, defect, or incorrect item must be reported to Dainte Inc. within 48 hours of receipt. Clear photos of the item, packaging, shipping label, and any damage must be provided.
Failure to report damage within this timeframe may limit our ability to assist with a claim.

8. Returns & Refunds

Returns are subject to our Shipping & Returns Policy.
Approved returns may be subject to a 15% restocking fee. Original shipping charges are non-refundable, and customers are responsible for return shipping or freight costs unless the item arrived damaged, defective, or incorrect.
Custom orders, made-to-order items, special orders, modified items, installed lighting, used or altered items, clearance items, final-sale items, and items returned without original packaging are not eligible for return unless they arrive damaged, defective, or incorrect.

9. Intellectual Property

All content on this website, including product designs, images, photography, text, logos, graphics, collection names, layouts, and visual presentation, is the property of Dainte Inc. or its licensors.
You may not copy, reproduce, distribute, modify, publish, display, or use any website content, product images, or designs without prior written permission from Dainte Inc.

10. Third-Party Links

This website may contain links to third-party websites or services. Dainte Inc. is not responsible for the content, policies, accuracy, or practices of third-party websites.
Accessing third-party links is at your own risk.

11. Errors & Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, dimensions, pricing, availability, shipping, or other details.
We reserve the right to correct errors, update information, cancel orders, or refuse orders at any time without prior notice.

12. Limitation of Liability

To the fullest extent permitted by law, Dainte Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of this website, the purchase of products, delays, product availability, or any related services.
Our total liability for any claim shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Dainte Inc., its owners, officers, employees, representatives, agents, suppliers, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from your use of the website, your breach of these Terms, or your violation of any law or third-party rights.

14. Privacy

Your submission of personal information through this website is governed by our Privacy Policy. Please review our Privacy Policy for more information.

15. Changes to These Terms

Dainte Inc. reserves the right to update, modify, or replace these Terms & Conditions at any time by posting changes on this page.
Your continued use of the website after any changes are posted means you accept the updated Terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to conflict of law principles.

17. Contact Information

Questions about these Terms & Conditions may be sent to:
Dainte Inc.
491 NY-208, Suite 201
Monroe, NY 10950
Email: [email protected]
Phone: 845-202-0042